Help Centre Philippines Quick Answers

tongits FAQ – Everything You Need to Know

Got questions about your tongits account, games, or how to get started? You are in the right place. This FAQ page covers the most common topics Filipino players ask about — from registration and login to game access, the mobile app, and responsible gaming. Browse the categories below and tap any question to reveal the answer instantly. If you cannot find what you need here, head over to our Register or Login pages for direct account help.

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Account & Registration

Setting Up Your tongits Account

Everything you need to know before and after you sign up as a Philippines player.

tongits is open to all Filipino residents who are at least 21 years of age, in line with Philippine gaming regulations. You will need a valid email address, an active Philippine mobile number, and a username to complete registration. The sign-up process takes under two minutes and does not require a deposit to get started. Once your account is confirmed, you gain immediate access to the full game library including slots, live casino, and the game lobby. If you are unsure whether you meet the eligibility requirements, review our Terms and Conditions page for the complete details.

Head to the Register page and fill in your preferred username, a valid email address, your Philippine mobile number, and a secure password. Double-check that all details are accurate before submitting, as your email address will be used for account verification and future communications. After submitting the form, check your inbox for a confirmation message and follow the link inside to activate your account. Once activated, you can log in immediately and start exploring everything tongits has to offer. If you do not receive the confirmation email within a few minutes, check your spam or junk folder before contacting support.

Each player is permitted to hold only one active tongits account at any time. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you have forgotten your login credentials, use the password recovery option on the Login page rather than registering a new account. If you believe your account has been compromised or you are experiencing access issues, contact our support team directly using the email address listed in the footer of this page. Keeping a single account also ensures your game history, preferences, and responsible gaming settings remain consistent and accurate.

Once you are logged in, navigate to your account dashboard where you will find options to update your profile information, including your display name and contact details. Password changes can also be made from within the account settings section at any time. For security reasons, certain core details such as your registered email address may require identity verification before they can be changed. If you need assistance updating information that is not accessible through the dashboard, reach out to our support team via the email address shown in the footer. Keeping your account details current ensures you receive important notifications and can recover access smoothly if needed.
Login & Security

Signing In and Keeping Your Account Safe

Common login questions and security tips for Filipino players on tongits.

Visit the Login page and use the password recovery option to request a reset link sent to your registered email address. The reset email typically arrives within a few minutes — if you do not see it in your inbox, check your spam or junk folder. Follow the link in the email to set a new password, making sure it is at least eight characters long and includes a mix of letters and numbers for stronger security. Once your new password is saved, return to the login page and sign in with your updated credentials. If you still cannot access your account after following these steps, contact our support team using the email address in the footer of this page.

As a security measure, tongits automatically locks an account after several consecutive failed login attempts to protect it from unauthorised access. If your account is locked, wait a short period and then try again with the correct credentials. For a faster resolution, contact our support team who can verify your identity and unlock your account promptly. To avoid future lockouts, consider using your browser's built-in password manager to store your credentials securely. You can also review our Responsible Gaming page for additional guidance on keeping your account safe and in good standing.

Staying logged in on a personal device is convenient and safe as long as you have your device's screen lock enabled. We recommend using the tongits mobile app, available from the Download page, for the most secure and seamless experience on Android devices across the Philippines. Avoid using the "stay logged in" option on shared, public, or borrowed devices to prevent unauthorised access to your account. All sessions on tongits are encrypted, so your data is protected whether you are on mobile or desktop. If you ever need to sign out of all active sessions remotely, contact our support team and they will assist you promptly.

Log in to your tongits account and navigate to the account settings section of your dashboard, where you will find the option to update your password. Choose a strong password that is at least eight characters long and combines uppercase letters, lowercase letters, numbers, and symbols for maximum protection. Avoid using easily guessable information such as your name, birthday, or common words. It is good practice to update your password every few months, especially if you suspect your credentials may have been exposed. If you are unable to access the settings page, use the password recovery option on the Login page to reset it via your registered email.
Games & Game Lobby

Exploring the Full Game Library

Find out what is available, how to access it, and what makes each section worth visiting.

tongits offers a wide range of gaming options designed for Filipino players, including a full Slots library, immersive Live Casino tables with real dealers, and a dedicated Casino section featuring classic table games. The Game lobby brings everything together in one place, making it easy to browse and jump into any title without navigating between sections. New games are added regularly, so there is always something fresh to discover after each login session. Whether you prefer fast-paced spinning action or the atmosphere of a real casino table, tongits has an option that suits your style. All games are accessible immediately after logging in, with no additional downloads required for browser play.

Once you are logged in to your tongits account, navigate to the Live Casino section using the menu at the top of the page. There you will find real-time tables hosted by professional dealers streaming directly to your screen, available around the clock for players across the Philippines. You can choose from a variety of table games and join a seat whenever one is available — no waiting required for most popular titles. The live casino experience is fully optimised for both desktop browsers and the tongits mobile app, so you can enjoy it from wherever you are. A stable internet connection is recommended for the smoothest streaming quality, especially on mobile data networks.

You can explore the tongits website and read about the available game categories without being logged in. However, to actually launch and play any game — including slots, live casino tables, and casino titles — you will need to be signed in to a verified account. If you do not have an account yet, the Register page lets you sign up in under two minutes with just a few basic details. Existing players can head straight to the Login page to access the full game library immediately. Creating an account is free and gives you instant access to everything in the game lobby.

Yes — the tongits game library, including slots, live casino, and the full game lobby, is available 24 hours a day, seven days a week for all registered players in the Philippines. Live casino tables are staffed around the clock, so you can join a real dealer game at any hour that suits you. Scheduled maintenance windows are kept as brief as possible and are typically announced in advance so players can plan accordingly. The mobile app, available from the Download page, is particularly well-suited for late-night or on-the-go sessions thanks to its optimised performance on Android devices. There is no peak-hour restriction, so you can play whenever the mood strikes.
Mobile App & Download

Get the tongits App on Your Phone

Questions about downloading, installing, and using the tongits mobile app in the Philippines.

The tongits mobile app is available for Android devices and can be downloaded directly from the Download page on this website. The download page provides a direct APK file along with step-by-step installation instructions tailored for Philippine Android users. Because the app is distributed outside the Google Play Store, you will need to enable installation from unknown sources in your device settings before installing — the download page walks you through this process clearly. The app is free to download and uses the same login credentials as the browser version, so there is no need to create a separate account. iOS support information is also available on the download page for players using Apple devices.

Yes — the tongits APK available from the official Download page is the only verified and safe version of the app. Always download exclusively from this page to avoid unofficial or modified versions that could pose a security risk. The app does not request unnecessary device permissions and is designed to protect your account data with the same encryption used on the browser platform. If your Android device displays a warning when installing an APK from outside the Play Store, this is a standard system prompt — simply follow the on-screen steps to allow the installation from this trusted source. We recommend keeping the app updated whenever a new version is released to benefit from the latest security patches and performance improvements.

The tongits mobile app is optimised for the network conditions commonly experienced by players across the Philippines, including areas with slower 3G or variable LTE connections. Slot games and casino titles are designed to load quickly and run smoothly even on moderate data speeds. Live casino streaming requires a more stable connection for the best experience — a strong WiFi or 4G signal is recommended when joining live dealer tables. The app also caches certain assets locally after the first load, which reduces data usage and speeds up subsequent sessions. If you experience persistent connectivity issues, try switching between WiFi and mobile data to find the more stable option in your area.
Responsible Gaming

Playing Safely and Within Your Limits

tongits is committed to a safe, enjoyable experience for every player in the Philippines.

tongits provides a range of responsible gaming tools accessible directly from your account dashboard once you are logged in. These include options to set session time reminders, review your game history, and access self-exclusion features if you feel you need a break from gaming. Our Responsible Gaming page outlines all available tools in detail and provides guidance on how to use them effectively. We encourage all players to set personal limits before they start playing and to treat gaming as a form of entertainment rather than a source of income. If you have concerns about your gaming habits, the responsible gaming page also lists external support resources available to players in the Philippines.

If you would like to take a temporary or permanent break from gaming on tongits, you can request a self-exclusion through your account settings or by contacting our support team directly via the email address listed in the footer. Self-exclusion prevents you from logging in and accessing games for the duration you specify, giving you the space you need without permanently closing your account. We take all self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected. For more information on the self-exclusion process and other break options, visit our Responsible Gaming page. Remember, taking a break is always a responsible and positive choice.

tongits operates in accordance with applicable Philippine gaming regulations and is intended exclusively for players who meet the legal age requirement of 21 years and above. We are committed to maintaining a compliant, transparent, and fair platform for all Filipino players. Our Terms and Conditions and Privacy Policy pages provide full details on how the platform operates, how your data is handled, and what obligations both players and the platform hold. If you have specific questions about legality or compliance in your region, we recommend reviewing those pages or reaching out to our support team. Playing responsibly and within the legal framework ensures a positive experience for everyone on the platform.

Still Have Questions? We Have Got You Covered

If you did not find the answer you were looking for above, the best next step is to create your free tongits account or sign in and explore the platform directly. Our support team is also reachable via the email address in the footer below.

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